We offer a dedicated, local team
Our team is based in Queensland and is easily contactable via phone and email during business hours.
Plan Management
Keeping the heart
About Our Plan Management Services
At Magenta, you will have a dedicated Plan Management Team who will get to know you and your plan.
They will support you to exercise choice and control over how you spend your NDIS budgets because after all, it’s your plan. From managing payments and invoices to keeping track of your balance and claiming monies, our team works with you every step of the way to manage your NDIS finances.
What Makes Us Different?
How We Work With You
Our Model of Support places you in the centre. This means that you are in control of how you spend your NDIS budgets and make your own choices. Your plan management team consists of a small and dedicated group of plan managers. Together, they take the time to get to know you, understand how you want to manage your plan and navigate the NDIS network.
Our Model of Support
Your Magenta Plan Management Team
Our dedicated plan management team works with you to help to manage your plan In a way you feel comfortable with. We keep you in the loop about your NDIS budgets, monies spent and more.
Your Service Providers
Our team works collaboratively with your service providers to mand une dominisuadve tasks that come with your NDIS plan. This includes receiving Involces, seeking your approval and coordinatin, payments
Our Pricing Explained
Our fees are consistent with the NDIS Price Guide. For more information, including the latest pricing updates visit www.ndis.gov.au. Use the search bar at the top of the page and look up, “Understanding the NDIS Price Guide”.
As part of our service, we provide you with an easy-to-read monthly statement and regular budget updates, so you know if you are under-or-over utilising your budgets.
Your Rights And Responsibilities Explained
To start providing you with the services you need, we first need to explain your rights and responsibilities.
If you have any questions or concerns about any of the following, please get in touch with our team.
Firstly, we want you to know that you always have the right to nominate a support person/advocate. Let us share some more information about this.
Our Approach To Choice And Control
At Magenta Community Services, we are committed to ensuring that you have access to a support person / advocate of your choice during all stages of the service delivery process.
We adhere to the United Nations (UN) Convention on the Rights of People with Disabilities and the UN Convention on the Rights of Older Persons, which means that we respect your rights, including your right to independence, participation, care, self-fulfillment and dignity.
Our advocacy principles mean that:
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you are encouraged to be fully involved in decisions regarding your care plan.
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we support and acknowledge that advocacy is essential when a person needs support to make decisions.
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we believe advocacy helps prevent abuse, neglect and discrimination, and enhances your rights and dignity.
Our Client Feedback About Kerrin Our Plan Manager
We want you to know that you have the right to exercise choice and control when it comes to your plan and supports.
Plan Management Guidelines
In October 2020, fundamental changes came into effect by the National Disability Insurance Agency (NDIA). The new guidelines included updates to communication – when we (your Plan Manager) will communicate with you and when you need to communicate with us.
We will contact you if:
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You are under or over utilising funds allocated in your plan.
You need to contact us if:
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you have an early plan review.
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your support coordinator changes.
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you wish to change plan managers.
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your plan is coming to an end or if you are running low on funds. You are responsible for informing your service providers if this occurs.
Our cancellation policy
At Magenta Community Services, we understand that things change. If at any time you need to cancel your plan management service, please:
- provide 14 days written notice to your Plan Manager.
- remember that we try to be as flexible as possible. If you are unable to provide 14 days notice we will try our best to accommodate your requirements. However, this may not always be possible.
When withdrawing from our plan management service, we are required to follow multiple administrative processes, including finalising your invoices, claiming monies and releasing funding – just to name a few. This process takes time and can be impacted by delays outside of our control. Please chat with your Plan Manager at the time of cancellation for more information.
Welcome Pack Forms
We want to set clear expectations, so you know what to expect when it comes to your plan management service. This includes when we will communicate with you and when you need to communicate with us.
Below are forms to provide information to our team either at commencement or for the duration of your services. If you prefer to fill these forms out in hardcopy format, download our welcome pack below.
Magenta Plan Managed Participant Information
Please complete ALL sections of this form and attach a copy of your current plan. If you have any questions, please contact our team on 07 4580 2568 or planmanager@mcsnsw.com.au.
Consent to Share
You are welcome to have a support person of your choice accompany you through any procedures or negotiations with our service (Magenta Community Services). Parents and legal representatives are accepted as advocacy support people, without the need to complete this form.
This form is to be used when you choose to nominate a support personal (friend or significant other), an individual or an organisation to advocate on your behalf or change your nominated support person/advocate.
Who is a support person? An support person assists you in your negotiations with our service. This may include interpreting, providing assistance with communication and/or providing advice about your needs.
Who is an advocate? An advocate speaks on behalf of you to ensure your best interests are represented.
What if you require both a support person and an advocate? You may choose to have both a support person and an advocate.
When completing this form, please strike out the term (advocate or support person) that does not apply. If both a support person and an advocate are being nominated please complete a form for each.
NDIS Provider Billing Details
As a Plan Management service, we process and pay invoices in accordance with our service agreement requirements and obligations under the NDIS. To help us process your tax invoices, there is information we need you to include.
Please read the following information, so you know what to include when generating and sending tax invoices to Magenta Community Services Pty Ltd. Remember, if you have any questions or concerns, please contact our Plan Management Team on 07 4580 2568 or planmanager@mcsnsw.com.au.
Will We Fund It?
Complaint Form
Suggestion for Improvement Form
Contact our plan management team
Get Started
Step 1
Complete the Magenta Plan Managed Participant Information Form and provide a copy of your current plan.
Step 2
Magenta will send you a Service Agreement outlining the funding that is plan managed.
Step 3
If this is a PACE Plan, please contact the NDIS and endorse Magenta as your plan Manager. You will need provide the following details:
Provider number : 4050002788
Trading Name: Magenta Community Services