PACE Endorsement

Keeping the heart

Have you heard of PACE?

PACE is an upgrade to the NDIA’s computer system, and all new NDIS plans, from 1 March 2024 will use the PACE system. There are a few changes that come with having a plan on PACE and one of them is how you connect with service providers.

We’ve put together a guide to this new process, so you have the information you need when you’re choosing service providers!

Choosing your plan manager

If you would like your plan managed by a provider such as Magenta, you must now endorse them, which just means that you need to tell the NDIA who you are choosing to manage your plan.

Don’t worry, it’s a simple process and we’ve got a guide to endorsing Magenta to help you!

Important tips
before you start

Whichever endorsing option you choose, make sure to follow these tips:
Endorse Magenta Community Services as your plan manager.
Use the start date of your current plan as the start date of your endorsement (this will allow us to process any invoices from within your plan) and let them know you would like it as ‘ongoing’ – that way when your plan rolls over or you get a new plan, you don’t need to endorse us again.
Confirm that the endorsement is complete while you’re on the phone, or
in person. (the process should be instant).

What to say when endorsing Magenta Community Services

We’ve got a short script below to give you an idea of how to do this.

Hello,

I am calling to endorse a plan manager for my current plan.

I’m a [participant/plan nominee] and my NDIS number is [your NDIS number].

I would like to endorse Magenta Community Services as my plan manager. The registration number is 4050002788

Please endorse Magenta Community Services from [plan start date], which is the start date of my current plan. Please endorse them ‘ongoing’.

Can you please confirm the endorsement is complete?

Once the endorsement is confirmed we are good to go! Just let us know by either calling 07 45802561 or emailing us at planmanager@mcsnsw.com.au

That’s all you need to do.

If you have any questions about endorsing Magenta as your plan manager, please don’t hesitate to contact us on the details above.

How To Endorse A Plan Manager

There are two ways you can endorse Plan Tracker.

Option 1

via the NDIA

Contact the NDIA National Call Centre on
1800 800 110 and let them know that you would like to endorse Magenta Community Services as your plan manager.

Option 2

via your “My NDIS contact” – this could be a Local Area Coordinator or Planner

Contact your Local Area Coordinator to advise that you would like to endorse Magenta Community Services as your plan manager.