We offer a dedicated, local team
Our team is connected in with local services and they are skilled at sourcing a range of supports.
Support Coordination
Keeping the heart
NDIS Support Coordination Services
Helping you to unlock the full potential of your NDIS Plan and empowering you to thrive!
This includes support such as connecting you with other supports, helping you to understand your Plan and assisting you to engage and coordinate providers.
Why We Value A Personal Approach
We want you to feel comfortable and supported. From the moment you get in touch, our team is here to help. Whether it’s understanding the NDIS, receiving support for the first time or switching providers, we can guide you through the process.
You will be assigned a Team Leader who will sit down with you to find out how we can help you. They will work with you to help stretch your NDIS funding to best meet your support needs and match you with a support team you feel comfortable with. Throughout your support journey with Magenta, your Team Leader will work alongside you, manage rosters and be there to help if you want to make a change to how your support is delivered. If you have a problem, they are only a phone call away.
I Have My NDIS Plan…Now What?
Now, our Support Coordination team can assist you to bring your plan to life!
With so many NDIS services and providers on offer how can you find the best services for you?
Well, that’s where we come in, at Magenta Community Services, our Support Coordinators can help you navigate the various NDIS support services available to you in your area and set you up with the best like-minded providers.
Our Services
Support Coordination Level 2
What is Support Coordination?
The goal of support coordination is to help you understand your NDIS plan and assist you in finding the right providers, services and supports that are aligned with your goals.
Once approved by the NDIS, some people are allocated funds to work with Support Coordinators.
As a registered Support Coordination provider, Magenta Community Services works to maximise your NDIS plan and connect you to the support you need.
Our aim is to enable the goals as set out in your plan and support you to thrive.
What Makes Magenta Different?
How We Work With You
Your support coordination team consists of a Support Coordinator and Lead Coordinator of Support. Together, they take the time to understand what you want, navigate the NDIS network, work with you to help get the most out of your NDIS Plan and coordinate your supports.
Your support coordination team consists of a Support Coordinator and Lead Coordinator of Support. Together, they take the time to understand what you want, navigate the NDIS network, work with you to help get the most out of your NDIS Plan and coordinate your supports.
Your Rights And Responsibilities Explained
To start providing you with the services you need, we first need to explain your rights and responsibilities.
Our team member will explain each document in easy-to-understand terms. If at any time, you have a question, please ask.
Our Pricing Explained
Our fees are consistent with the NDIS Price Guide. For more information, including the latest pricing updates visit www.ndis.gov.au. Use the search bar at the top of the page and look up, “Understanding the NDIS Price Guide”.
Transport Costs
If you require transport as part of your service, our team can provide you with a tailored quote. Pricing varies and is subject to the type funding you receive and your transport requirements.
Invoicing
We will invoice you according to how you are funded through the NDIS. Before you start receiving support from Magenta, our team will talk through this in more detail so you know what to expect.
Our cancellation policy
At Magenta Community Services, we understand that things change. If at any time you need to cancel your plan management service, please:
- provide 14 days written notice to your Plan Manager.
- remember that we try to be as flexible as possible. If you are unable to provide 14 days notice we will try our best to accommodate your requirements. However, this may not always be possible.
When withdrawing from our plan management service, we are required to follow multiple administrative processes, including finalising your invoices, claiming monies and releasing funding – just to name a few. This process takes time and can be impacted by delays outside of our control. Please chat with your Plan Manager at the time of cancellation for more information.
Who We Help
Our Support Coordinators are committed to supporting individuals, families and carers to navigate the disability service system by providing advice, information and assistance when decisions need to be made.
Our aim is to increase your confidence and understanding of the NDIS and other providers so that you may no longer require further assistance from us in the future.
Why Us
Our fees explained
Our fees are consistent with the NDIS Price Guide. For more information, including the latest pricing updates and understanding the price guide, click here.
We are here to help
We understand that navigating the NDIS can be confusing, and we are here to help. Whether you’re receiving support for the first time or switching over from another provider, our team can talk you through the process in easy-to-understand terms.